We offer certain watch-related services, such as bracelet adjustments. However, we do not perform battery replacements or mechanical watch repairs. Please contact us with details about your watch, and we will be happy to advise you or direct you to the best solution.

Yes. We can safely cut and remove a ring that is stuck on a finger. Please contact us to check our availability or schedule an appointment. If your finger is swollen, painful, or showing signs of poor circulation, we recommend seeking immediate medical attention from a healthcare professional.

Yes. We offer repair services for most chains, bracelets, and necklaces made of gold, silver, brass, and other metals. Repairs may include soldering broken links, replacing clasps, shortening chains, or replacing damaged components. Send us a photo of your jewelry or visit our Montreal studio and boutique. We will evaluate the repair needed and provide you with a cost estimate before any work is performed.

Yes. We offer repair services for pearl necklaces, bracelets, and other pearl jewelry, including restringing pearls, replacing clasps, and general maintenance. Visit the boutique or contact us with a photo of your jewelry. We will be happy to assess the work required and provide you with a cost estimate.

In many cases, yes. If the design is still part of our collection, we can often create and sell a replacement earring to complete your pair. Sometimes, we can even recreate a replacement earring not pat of Camillette's collection. Please contact us with a photo of your jewelry, and we will confirm availability and any associated costs.

No. We do not purchase precious metals, diamonds, gemstones, pearls, or antique jewelry. However, depending on the project, it may be possible to reuse your metals, gemstones, or pearls as part of a custom jewelry design, jewelry redesign project, or jewelry-making workshop. Feasibility depends on the condition, quality, and suitability of the materials for your project. Please contact us to discuss the available options.

In most cases, yes. We can increase or decrease a ring size depending on its design and construction.

Yes. We repair many types of silver, gold, and brass jewelry after an evaluation by our team. Contact us to get more information.

Yes. Many of our jewelry pieces can be personalized with a custom engraving, such as initials, a name, a special date, or an image.

Engraving options vary depending on the design, available space, and metal type. If you are interested in a personalized engraving, learn more about our engraving services here.

Yes, we can engrave many jewelry pieces not purchased from Camillette, as long as the material and surface are suitable. Some materials, coatings, or delicate designs may not be compatible. Send us a photo of your jewelry and your engraving request, and we’ll let you know if it’s possible.

No, you don't need any experience. Our workshops are designed for beginners and are guided step by step by one of our experienced jewellers. You can book and discover our classes here.

Yes. We offer customized private classes for companies, groups, bachelorette parties, birthdays, and other special events. To learn more, visit our Private workshops offer by Camillette Jewelry page.

Yes, it is possible to book a private class. Contact us to see our availability.

Depending on the design, it may be possible to incorporate gemstones into your piece during the workshop. However, some stone-setting techniques require advanced jewelry-making skills and are not suitable for beginner level classes.

If your design requires professional stone setting, the Camillette team can set the stones for you after the workshop. Additional fees may apply.

We recommend contacting us before booking your workshop to discuss your design and determine the best approach.

For the Jewelry Making Class – Make Your Own Silver Ring, it is not possible to create your ring directly in gold during the workshop. Gold is a more complex metal to work with and requires advanced techniques and skills that are not taught in this beginner-level class.
However, if you are happy with the ring you create in silver, it can be molded and cast in the metal of your choice, including gold. Additional fees will apply. Contact us for an estimate or to learn more about this option.

For the Jewelry Making Class – Lost Wax Sculpting & Casting in the Metal of Your Choice you may choose your preferred metal during the workshop, including silver, gold, bronze, or platinum. The final cost will vary depending on the metal selected and the weight of your design. For more information, please visit the workshop page.

Permanent jewelry is a custom-fitted chain that is welded directly onto you without a clasp and designed to be worn every day. To learn more or book an appointment, visit Permanent Jewelry in Montreal - book your appointment with Camillette page.

Yes. Permanent jewelry is designed to be worn continuously, including while sleeping, showering, and during everyday activities. Like any delicate piece of jewelry, however, we recommend avoiding pulling on the chain or catching it on objects, as this could weaken or damage it over time. Book a permanent jewelry appointment here.

We can reweld your permanent bracelet in our studio in accordance with our current warranty policy. Book a permanent jewelry appointment here.

Yes. Permanent jewelry can easily be removed with wire cutters or a sturdy pair of scissors if necessary. Whenever possible, cut the jump ring connecting the chain rather than the chain itself. We can reweld your permanent bracelet in our studio in accordance with our current warranty policy. Book a permanent jewelry appointment here.

Is there a warranty for permanent jewelry?

Yes. Camillette permanent bracelets and necklaces are covered by a 3-month warranty against manufacturing defects from the date of installation. Note that the 3-month warranty excludes anklet bracelets.

If your permanent jewelry breaks due to a manufacturing defect within this period, we will repair it at no charge. After the 3-month warranty period, we are happy to reweld or repair your jewelry for a service fee. Chain replacement is not included in the warranty or repair service. Any request for chain replacement will be at the client’s expense. Please note that the warranty does not cover normal wear and tear, accidental damage, stretching, snagging, or broken chains caused by everyday use.

If you have any questions about your permanent jewelry, feel free to contact us or visit our Montreal studio

Yes. A tracking number will be sent to you by email as soon as your order has shipped. For certain orders under $30 CAD, you may choose an untracked shipping option at checkout. If you select this option, tracking information will not be available. You then assume the shipping risks like lost.

Yes. We ship throughout Canada as well as to many countries around the world. For more information, please visit our Shipping page.

Most of our jewelry is handcrafted in Montreal and shipped within approximately 10 business days. Some designs may be ready sooner, while custom-made pieces may require additional production time. For more information, please visit our Shipping page.

Yes. Our jewelry is covered against manufacturing defects in accordance with our warranty policy.

Use a polishing cloth or a gentle cleaner specifically designed for sterling silver jewelry. To learn more, read our article: How to Clean Brass, Silver, Bronze and Gold?

Depending on how often it is worn and how well it is cared for, gold plating can last from several months to several years.

Gold filled jewelry contains a much thicker layer of gold than gold plated jewelry, making it significantly more durable and longer lasting. To learn more, read our article : Solid gold, gold plating and gold filled.

The number of karats (k) indicates the amount of pure gold in the alloy. The higher the karat, the greater the percentage of pure gold it contains. To learn more, read our article: Understanding Gold: Types & Classification.

Oxidation is a natural process that occurs over time when metal is exposed to air, moisture, and certain chemicals. In most cases, a polishing cloth is all you need to restore your jewelry's original shine. To learn more, read our article: Metals, Allergies and Oxidation.

Yes you can. However, we recommend avoiding to wear jewelry with pearls in the shower. Avoid perfume and harsh chemicals to help prolong the life of your jewellery. For more information, please read our article: Is it OK to wear my jewelry in the shower or at the pool?

Keep your jewelry looking new! Use a jewelry polishing cloth, which can be purchased here or at your local jeweler’s shop. No water needed. Simply rub your jewelry with the cloth. It can be used until it is completely darkened. Do not wash the cloth.

Bronze and brass jewels naturally tarnish and oxidize faster than silver. Some skins react more and a dark mark can appear. This is not abnormal and is not a defect of the product. Homemade tricks: to clean silver, use toothpaste.

To learn more, read our article: Metals, Allergies and Oxidation.
*It is not recommended to use liquid silver polishing solution (e.g Tarnex).

The term solid gold indicates that the jewel is made entirely of gold. However, it does not mean that it is made of pure gold. Solid gold can have a variable number of karats: 10k, 14k, 18k, etc. Read our article The different types of gold and their classification to learn more.

Gold plating is a thin layer of gold deposited on another metal by electroplating. The minimum thickness of the gold layer is (175 microns). If the plating is thinner, it is called gold wash or gold flash plating. Read our article Solid gold, gold plating and gold filled to learn more.

Gold filled (gold laminate) is the lamination of a layer of gold onto another metal. The layer of gold, the number of carats varies, is fused to a base metal. For example, 14k laminated gold (14k GF), means that the gold layer is in 14k. The thickness of the gold layer varies depending on the supplier. It is generally thicker than the plating. Read our article Solid gold, gold plating and gold filled to learn more.

Black oxidized silver is sterling silver that has been specially treated to create a rich, dark finish. This process highlights the details of the jewelry and gives each piece a unique, antique-inspired character.

Rhodium is a rare precious metal from the platinum family used in jewelry as a thin protective plating. It is often applied to white gold or sterling silver to create a brighter, more luminous white finish while improving resistance to tarnishing, scratches, and corrosion. Rhodium is also hypoallergenic, making jewelry more comfortable for sensitive skin. Learn more about rhodium here.

Hypoallergenic jewelry refers to pieces made with metals that are less likely to cause allergic reactions. Materials like sterling silver, gold, platinum, or rhodium plating are generally better tolerated by sensitive skin. However, reactions can vary from person to person. Learn more in our blog article Hypollergenic Jewelry.

There are several ways to determine your ring size. If you already own a ring that fits well, you can measure its inside diameter and compare it with our Size Chart to estimate your ring size. For the most accurate measurement, we recommend having your finger measured by a professional jeweller using a ring sizer. You can also use our Ajustable Ring Sizer or consult our online Size Chart to measure your finger easily at home.

A good way to measure your wrist size is to use a soft tape measure. Roll it around the larger part of your hand (at your thumb's last knuckle level). The Camillette size chart will help you to find the perfect Camillette bracelet size for you.

Follow our necklace size chart to find the ideal length for your necklace.

Here are the step-by-step instructions on how to put on sleepers earrings.

Here are the step-by-step instructions on how to put hoop earrings on.

Yes. Gift cards are available for jewelry, permanent jewelry appointments, and jewelry making clases & workshops. You'll find the Gift Cards here.

Yes. Gift cards are available for all of our jewelry making workshops and classes. You can purchase Gift Cards here.

Yes. Contact us or leave a note with your order with the message you want to include.

Each item is wrapped in a personalized Camillette Jewelry envelope. A special jewelry gift box is also available. You can buy it here or add one at checkout.

Yes. Our jewelry is designed and handcrafted in our Montreal studio and boutique in Québec, Canada. Our creations are proudly certified Made in Québec (Les Produits du Québec). To learn more, read our article: Camillette is Certified by Les Produits du Québec.

Les Produits du Québec is a non-profit organization whose mission is to facilitate the purchase of products from Quebec by creating a certification that acts as a benchmark of confidence and guarantees the origin of products. To learn more, read our article: Camillette is Certified by Les Produits du Québec.

A product manufactured in Québec is a manufactured product whose last substantial transformation is carried out in Québec. All products that have this logo on our website are certified “Manufactured in Quebec”. Learn more here

Yes. We offer custom jewelry design services for clients looking to create a unique piece. Whether you have a specific idea, inspiration photos, heirloom jewelry, or gemstones you would like to incorporate, we can guide you through the design process and create a piece tailored to your style and budget. Contact us to book a consultation and discuss your project.

Yes. Depending on their condition and compatibility with your project, we may be able to incorporate your own gemstones into a custom jewelry design. Learn more on custom jewelry and book an appointment here.

Yes. Depending on the design, we can reuse certain materials, such as gold or gemstones, to create a new custom piece of jewelry. If the metal cannot be reused, it may be refined or sold to help offset the cost of your new creation . To learn more, read our article: Custom Design, Personalized Creation & Redesign of Jewelry